Full-Time Opportunities: Information Builders

Information Builders is looking for two full time positions to join its team! Candidates should be positive, professional, and possess excellent communication and problem solving skills.

1. Technical Writer I - Technical Writers in the Technical Content Management department support release documentation projects for multiple products within or across Information Builders product divisions.

Responsibilities include:

- Managing release doc projects for product releases
- Coordinating roll-out schedules in specified time-frames
- Developing workload plans, project plans and, roll-out schedules
- Supporting release technical writing tasks, such as updates, enhancements, and new features
- Installing and testing development software to update release documentation
- Independently learning company's software products, planning your time, communicating project status, multi-tasking
- Supporting creation of indexes and glossaries and learning how to create them

Ideal candidate possesses:

- A Bachelor's Degree in Technical Writing or a related field

- Working knowledge of: Microsoft Office, FrameMaker, XML/DITA, or a content management system editor for creating technical documents.

- 1-3 years technical writing experience in a software development setting or related field.

- Working knowledge of a typical software development projects’ workflow, the techniques used to manage development software content updates, and software development technical writing best practices.

- Ability to learn the software products associated with assigned projects

- Excellent technical writing skills

For more details and to apply today, head to CareerLink. Job ID# 48433

2. Technical Software Support Representative - after significant training, representatives provide technical support to Information Builders' customers and employees with application deployment, debugging, and problem determination

Responsibilities include:

- Solving problems and answering questions quickly, efficiently and courteously

- Meeting and exceeding customer satisfaction and responsiveness goals

- Providing front-line technical support predominantly of a post sales nature

- Acquiring technical knowledge of Information Builders products in order to address - customer problems and questions by attending internal training classes

- Creating Symptom Problem Solutions (SPSs) and technical documents

- Learning and adopting time management skills to accommodate changing workloads 

Ideal candidate possesses:

- College degree (preferably in computer science) or equivalent experience

- One to two years of technical support or equivalent experience

- Knowledge of WebFOCUS or FOCUS a plus

- Experience with two or more operating systems

- At least one year experience working with Java or .NET in the web environment

- Willingness to work a flexible schedule as needed

For more details and to apply today, visit CareerLink. Job ID# 33290